FAQ's about our auctions and bidding with C&T. If we haven't answered your question here, please don't hesitate to give our office a call or drop us an email!

How do I register to bid in an auction?

To register for an auction you will need to have an online account with C&T. If you do not have an account, you can create one here! If you already have an account with us then you will simply need to login before registering in a sale.

Once you are logged in, you can find the sale you are interested in by clicking on the auctions tab at the top of the C&T web page and selecting either 'Timed Auctions' * or 'Live Auctions' where you will see upcoming auctions / current auction catalogues.

Click on the auction you are interested in and this will take you to the catalogue page where you can register.

There will be a ‘Place Bid’ button next to every lot, go ahead and click on this button to register to bid in the sale.

If this is your first time bidding on C&T, you will need to enter your valid card information. Please make sure you fill in all boxes on this page. (Please note that we accept Credit and Debit Cards but do not accept AMEX).

Once you have entered your card details you will be taken to a page where you must tick to confirm that you have read our terms and conditions.

If you have bid on the C&T website before, you will bypass the card information page and go straight to the terms and conditions which you must accept to be able to bid.

If your card passes the 3D secure check then you will be approved to bid.

*Please note, our Timed Auctions are powered by the Saleroom.com, meaning that to bid in our timed auctions you will need to have an account with the Saleroom and login with this instead of your C&T account. If you don't have one of these, don't fret! You can easily create one without leaving our site. Click here for help with setting up a Saleroom account!

Do I have to register for each auction individually?

Yes, you need to register to bid for each individual sale.

If you have bid with us previously and already have an account, you will not have to re-enter your card details when registering. All you need to do is register to bid, and accept the terms and conditions.

A card check will be done at this stage. This allows us to make sure you still have up to date details registered with us.

Why am I not approved?

If you are pending approval, you most likely did not pass the card check.

Please enter a different card in your Profile and then contact us so that we can remove your prior registration and allow you to register again.

I have used the platform before, but now I cannot register for the auction?

If you have registered before but are now unable to register please check the following in your Profile section.

1. Has your card expired? We do a quick card check on every auction, if your card has expired you will need to enter a new card to register.
2. Is the card in your profile an AMEX card? We don’t accept American express. You will need to enter a different card in your profile.
3. Have you got an outstanding invoice with us? All payments will need to be up to date to be able to bid in our upcoming auctions. Contact us directly to discuss this.

How do I bid live online in an auction?

To bid live you need:

• To have a C&T Account and be registered to bid for the auction. You will know if you are not registered because you will be asked to register/accept the terms and conditions when clicking on 'Place bid' beneath any lot in an auction catalogue.

Before the auction is set to start, a link will be displayed on our catalogue page ('Click here to bid in live auction') and on all individual lot pages which will take you through to the Live Auction.

This can be viewed on any device. Make sure you’re using Google Chrome or Firefox for the best bidding experience.

I have entered my card details but it says they are not correct.

• Have you entered your card number with spaces? Please enter the card number as one long number - no gaps or hyphens etc.
• Is your card still valid, has it expired?
• Have you selected the country that the card is registered to?
• Has your browser auto-filled the form for you? Please don’t use an auto-fill feature on your browser, enter the details manually.
• Have you mistyped any details?